Return Processes

 

For all questions and suggestions about our Online Sales site, you can contact us at info@damat.ca by e-mail. 
Product Return in our Online Sales Site:
You can return your unused or unmodified product purchased from our internet site with your receipt within 14 (fourteen) business days from the date of delivery. Underwear, accessories and tuxedo group products can not be returned due to the nature of the products.
Returns should be done with original packaging. The Recipient has no right of withdrawal if it is determined that a usage exceeding the usual usage by the Recipient has been performed on the product. In this case, the product will not be returned and the price will not be refunded.


We have only refund option, not any change is possible.

In the case of product returns, the shipping fee belongs to the customer.


When we receive your product that is to be returned, we will initiate the return if it is deemed appropriate by our expert team. Your credit card will be refunded the amount of the product within 3 working days (upon receipt of the product), which is the legal time period for the product to be returned.

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